A process behavior chart, or control chart, is a tool for monitoring the stability of processes over time. It’s designed to distinguish between common cause variation (inherent to the process) and special cause variation (due to external factors).

Here’s why it’s useful:

• • Tracks performance: It shows how a process performs over time.
  • Detects changes: Identifies when something unusual happens.
  • Guides improvement: Helps pinpoint where to make adjustments.

Imagine this:

• • You’re in sales.
  • You use a process behavior chart to plot data points.
  • The chart highlights any out-of-control points, signaling a need for investigation.

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Have you tried using a process behavior chart?